Contactcentrenews
August 2020

Why Play? Reflections from August 2020

A summer month spent looking at how play sharpens focus, supports wellbeing and helps people work together more effectively.

Worth reading

Three reasons play mattered this month

Across workplaces, classrooms and homes, play returned to the centre of everyday conversation during August 2020.

01

Play restores focus

Short, playful breaks helped people return to demanding tasks with a clearer mind and fewer errors.

02

Play builds connection

Shared games and light-hearted challenges gave remote colleagues and families a reason to talk openly.

03

Play supports learning

Trying new ideas in a low-pressure setting made it easier to experiment, ask questions and recover from mistakes.

People sharing a playful break during a working day

Bringing play into the working day

Many teams found that structured play, such as a five-minute quiz or a collaborative puzzle, reduced tension before difficult calls. The habit was simple to adopt and cost very little.

  • Start meetings with a short, low-stakes game
  • Schedule playful breaks between demanding tasks
  • Review what made the activity enjoyable and repeat it

Case notes from the month

Two examples that show how play can be applied with purpose.

Team members playing a card game around a table
Teamwork

Card games for remote teams

Short rounds of collaborative card play gave dispersed teams a shared activity that did not depend on work targets.

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Children learning through building blocks
Learning

Building blocks and problem solving

Open-ended building tasks encouraged children to test ideas, adjust plans and explain their reasoning to adults.

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An outdoor game being played in a park on a summer afternoon

Outdoor play and wellbeing

Summer weather encouraged families and colleagues to move their games outside. Time in the open air, combined with active play, gave many participants a welcome change of pace.

Playing outdoors also made it easier to step away from screens and reconnect with the people around us.

Frequently asked questions

Is play useful in a professional setting?

Yes. Brief, well-chosen play activities can improve concentration, reduce stress and make collaboration feel less formal.

How long should a playful break last?

Most teams find that five to ten minutes is enough to reset attention without disrupting a schedule.

Do games need to be competitive?

Not at all. Cooperative games often produce the strongest sense of connection, especially in mixed groups.

A ten-minute quiz at the start of our Monday call changed the mood of the whole team. People arrived calmer and more willing to share ideas.

Sarah Thompson

Team Leader, Customer Operations

Bring more play into your week

Explore practical ideas for focus, teamwork and wellbeing, and see how play can work for your own team.

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